Billing

Gas Account

You will have a "15-digit" gas account number with Lootah BCGas. This number identifies you and the location of the gas service. Use this number when calling the Call Center to quickly access your information and allow Lootah BCGas to assist customers promptly. This number will also be used when registering with us to use and subscribe to the Online Services of this Website.

Your account may be a metered or non-metered service. If you have a gas meter installed you will be billed based on a fixed charge plus the gas meter readings. If you do not have a gas meter installed you will be billed on flat rate charges based on the type of service you have. On a periodic basis, in accordance with the rates you have signed up for, you will receive an invoice from Lootah BCGas for gas service. The invoice will clearly indicate the charges and the type of service you have.

You may reside in an area where the cost of gas is included in your housing fees. In such cases, the invoice for gas service may go to the housing management company. In certain cases you may have a gas meter with a smart card reader. Lootah BCGas will inform you if this is the case, and instruct you on how to renew your smart card.

In all cases you may contact the Call Center in Dubai toll free at any time to answer any questions you may have on your account.


The meter factor on your bill is the factor used to correct your meter readings to the correct standard for calculating your bill.  The factor is a combination of the adjustments for the pressure of the gas, the temperature of the gas and the elevation above sea level of the gas meter.

Example of Gas Consumption Calculation

A residential customer meter using 37mb pressure, 20 C temperature and sitting close to sea level in elevation.  A typical Dubai residential customer.

Sample Meter reading 1 – January 31st               004534.23

Sample Meter reading 2 – February 28th             004597.12

Reading difference (2 – 1)                                        62.89

Sample Gas pressure at this meter = 37mb
 Sample Gas Temperature at this meter = 20 C
Pressure correction is      37 +1013.25    =   1.03652
                                                 1013.25
Temperature factor is       273.15 + 15    =  0.98294
                                          273.15 + 20

In this example the meter site is at sea level

Elevation factor = 1.0000

Meter factor to correct the volume to standard conditions is:

    Pressure factor X Temperature factor X Elevation factor

    1.036516 x 0.98294 x 1.0000  =  1.01884

Computing Gas Consumption


The amount of energy you consume in your home or business depends on the type of appliances you have and the amount of time you use them.  Residential gas service may be provided to you on the basis of a flat rate account or your gas use may be metered.  Commercial accounts are always metered.

If you have a flat rate account, the amount you pay is based on an average consumption for the type of home or apartment you have the gas service connected to.

For metered accounts, the gas you use is calculated based on the readings from your gas meter and these readings are adjusted such that the gas consumption calculated is correct for the type of service that you have.

 

The meter reading difference of 62.89 is multiplied by 1.01884 to give a result of: 64.07 cubic meters of gas used

This value is 64.07 cubic meters of gas at the standard conditions of 1013.25mb and 20 degrees centigrade.  The factor for your meter will depend on the pressure set at your regulator.

LBCG tariff is designed to cost the gas use at these standard conditions and the rate applicable for your community will be applied to this gas volume use.


The gas passing through your gas meter will behave differently depending on the temperature and pressure of the gas.  Gas at higher pressures is compressed and will hold more energy than gas at a lower pressure.  Temperate and the elevation of the site above sea level will also affect the amount of gas measured.

International agreements specify that all gas measurement should be stated as corrected to a standard pressure and temperature.  Therefore the gas measured in your meter will be adjusted to state the result in terms of this standard.  The standard is one cubic metre of gas at a pressure of 1013.25 mbar and 15C.  All our tariffs are based on this standard.  If gas meter readings were not corrected for this standard, gas consumption in some meters would show less than actual and in some cases gas consumption would show more than actual.