This Privacy Policy forms part of and is to be read in conjunction with the Terms and Conditions for the Website of LBCG.

Capitalised words and terms used in this Privacy Policy shall (unless the context requires otherwise) have the same meaning as such words and terms have in the Terms and Conditions.

LBCG reserves the right to amend this Privacy Policy from time to time without prior notice. Customers and/or Users are advised to check this Privacy Policy on a regular basis.

Collection of Personal Information

When a Customer uses the LBCG Online Services, he or she will be asked to provide certain Personal Information including but not limited to their name; contact details; passport number and debit or credit card details which shall be referred to herein together with any and all information provided in relation to promotions and in correspondence with LBCG as the ‘Personal Information’.

LBCG may gather two main types of information about Customers from the Website;

a) Personal Information; and

b) aggregate tracking information and other information that does not personally identify Customers to third parties.

Note that failure to provide necessary Personal Information when requested may result in some or all of the LBCG Online Services not being available to you.

Use of Personal Information

LBCG will use the Personal Information it collects:

(a) to verify the identity of its Customers;

(b) to facilitate the LBCG Website Registration Process;

(c) to assist Customers who forget their Password;

(d) to assist in providing the LBCG Online Services including responding to customer queries;

(e) to fulfill its obligations under its service agreements with Customers including the processing of payment of gas bills; the sending of monthly/quarterly gas bills and notices or to contact Customers;

(f) for crime prevention and detection

(g) to provide further information to Customers about other websites and services or which LBCG considers may be of interest to Customer;

(h) for future marketing, promotional and publicity purposes, including to carry out direct marketing, market research and surveys;

(i) for ensuring that Customers are shown the information that is most relevant to them and third interests; and

(j) for any other use that Customers may authorise.

Opting In and Opting Out

If LBCG’s intended collection, use or disclosure of a Customer’s Personal Information is outside the collection, use or disclosure set out in this Privacy Policy, LBCG will give Customer the option to:

(a) opt out and neither receive certain or all aspects of the LBCG Onlinse Services; or

(b) opt in to agree to be contacted by LBCG in relation to certain matters such as notification of new features to the Website; testing and disclosure of Information.

Disclosure of Information

Notwithstanding the foregoing, LBCG may disclose:

(a) any information that it gathers about a Customer to third parties for the purposes of providing such Customers with any additional services that they may request;

(b) aggregate tracking information and other information that does not personally identify you to third parties;

(c) your Personal Information to third parties, when LBCG believes in good faith that it is required to do so by law; or

(d) your Personal Information to third parties provided LBCG has your authorisation to do so (which may be obtained at the time of collecting the information from you as described above).


Unfortunately, the transmission of information via the internet is not completely secure. Although LBCG will use its best efforts to take appropriate steps to protect Customers’ Personal Information from unauthorised access and misuse and notwithstanding that it has implemented technology and security features to safeguard the privacy of the Customers’ Personal Information, LBCG cannot guarantee the security of the data including the Personal Information transmitted to the Website. Any transmission of Personal Information is therefore at your own risk.

It is further worth noting and you hereby acknowledge that techniques employed and steps taken by LBCG do not guarantee that use of the LBCG Website is not vulnerable to any other security risks and that LBCG does not make any warranty, guarantee, or representation in relation to such risks including but not limited to viruses, worms, and other vulnerabilities.

LBCG uses Enterpayment online payment gateway to provide secure authorisation of credit card transactions over the internet. Enterpayment is a leading provider of services that enable internet users to more safely engage in e-commerce.


LBCG Website may contain links to Linked Sites. LBCG is not responsible for the content, data collection practices and/or privacy policies of any such sites. You should contact the operators of Linked Sites directly to enquire about their privacy policies and practices before providing any Personal Information to such Linked Sites.

Correction/Updating of Personal Information

LBCG offers you the ability to correct or change Personal Information at any time and as often as necessary. If you wish to change your Personal Information or if you decide to no longer use LBCG Online Services, please contact LBCG by sending an email to

Transfer of Personal Information

Your Personal Information will be held at LBCG premises or at the premises of an appointed third party. LBCG may allow third parties to have access to your Personal Information but only for the purposes set out in this Privacy Policy. LBCG will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy by such third parties.